Sleep Through the Night: Mastering Operational Excellence in Cloud Infrastructure

Abstract

In the high-stakes world of cloud operations, preventing 3 AM wake-up calls is an art and a science.

This presentation reveals comprehensive strategies for achieving true operational excellence, exploring how intelligent monitoring, synthetic testing, and advanced SLO-based alerting can transform your team’s approach to infrastructure reliability. We’ll dive deep into the nuances of uptime management, TLS monitoring, and incident response, with a special focus on conducting thorough post-mortems.

Attendees will learn how to perform comprehensive root cause analyses, evaluate incident response effectiveness, measure detection times, and develop actionable improvements that enhance system resilience and prevent future disruptions.